1. General Terms
By using this website, you confirm that:
- You are legally capable of entering into a binding agreement.
- You will use the website only for lawful purposes.
- You will not misuse, copy, disrupt, or attempt unauthorized access to any part of the website.
2. Product Information
We make reasonable efforts to display product descriptions, images, ingredients, pack sizes, prices, and other details accurately.
However:
- Product packaging, design, or appearance may change from time to time.
- Minor differences in color or display may occur depending on device settings.
- Customers are advised to check the product label, ingredients, usage, storage instructions, and expiry details before consumption.
3. Pricing and Availability
- All prices are listed in Indian Rupees unless stated otherwise.
- Prices may change without prior notice.
- Promotional offers, discounts, and coupon codes may be subject to specific terms and validity periods.
- Product availability may vary by location and stock status.
4. Orders and Acceptance
When you place an order:
- You agree that all information provided is accurate and complete.
- We reserve the right to accept, reject, or cancel any order due to stock unavailability, pricing errors, suspected fraud, or incorrect customer details.
- An order confirmation does not always guarantee final acceptance until dispatch or processing is completed.
5. Payments
We may accept online payments, Cash on Delivery, or other payment modes made available on the website.
Customers agree to:
- Provide valid payment information
- Ensure sufficient funds or authorization for payment
- Not use unauthorized or fraudulent payment methods
6. Shipping and Delivery
Delivery timelines are estimates and may vary due to:
- Product availability
- Delivery location
- Weather, strikes, public holidays, or operational delays
- Incorrect or incomplete delivery details
Customers should ensure someone is available to receive the order at the provided address.
7. Refunds, Cancellations, and Replacements
Refunds, cancellations, and replacement requests will be handled as per our Refund, Cancellation & Replacement Policy.
For food and dairy products, returns are limited due to hygiene, safety, and perishability considerations. 8. Account Responsibility
If the website provides account creation facilities, customers are responsible for:
- Maintaining the confidentiality of their login credentials
- All activity conducted through their account
- Informing us immediately of unauthorized account use
9. Intellectual Property
All content on this website, including:
- Logos
- Brand names
- Product images
- Graphics
- Text
- Website design
- Promotional material
is the property of Param Dairy or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
10. User Reviews and Submissions
If users submit reviews, feedback, comments, images, or other content:
- The content must be lawful, respectful, and not misleading.
- Param Dairy may use, display, or moderate such content for website, marketing, or customer-service purposes.
- We reserve the right to remove inappropriate, offensive, or false content.
11. Prohibited Use
Users must not:
- Use the website for fraudulent purposes
- Upload harmful code, spam, or viruses
- Attempt to interfere with website performance or security
- Misrepresent identity or provide false details
- Violate any applicable law or regulation
12. Limitation of Liability
Param Dairy will not be liable for indirect, incidental, or consequential losses arising from:
- Use or inability to use the website
- Delivery delays beyond reasonable control
- Temporary website downtime
- Customer misuse or improper storage of products
Our liability, where applicable, shall be limited to the value of the affected order.
13. Third-Party Services
Our website may use third-party payment gateways, logistics providers, or service tools. Their services may be governed by their own terms and privacy policies.
14. Changes to These Terms
Param Dairy may update or revise these Terms of Service at any time. Updated terms will be posted on the website with a revised “Last Updated” date.
Continued use of the website after changes means acceptance of the revised terms.
15. Governing Law
These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in India.
16. Contact Us
For questions regarding these Terms, please contact:
Email: param@paramdairy.com
Toll-Free: 1800 111 15