1. Return Eligibility
Due to the nature of food and dairy products, items once delivered are generally not eligible for return or exchange.
However, a refund or replacement request may be considered in the following cases:
- Product received is damaged, leaked, or tampered
- Product received is expired
- Wrong product has been delivered
- Product is missing from the order
- Packaging is severely damaged at the time of delivery
- Any other issue verified by Param Dairy’s customer support team
Perishable or food products are commonly treated as non-returnable unless there is a fulfillment or product-condition issue. 2. Time Limit for Raising a Complaint
Customers must report any issue within 24 hours of delivery.
Requests raised after this period may not be eligible for refund or replacement.
3. Information Required
To process the request, customers must share:
- Order number
- Registered mobile number or email ID
- Clear photos or video of the product and packaging
- Batch number / MRP / expiry date image, wherever applicable
- Brief description of the issue
4. Refund or Replacement Process
Once the complaint is received:
- Our support team will review the details.
- If the issue is found valid, Param Dairy may offer:
- Replacement of the product, or
- Refund of the eligible amount, or
- Partial refund, where applicable
- The final resolution will be communicated to the customer by email or phone.
5. Refund Timeline
Approved refunds will be processed within 5–7 business days.
The refunded amount will be credited through the original payment method used during purchase. For Cash on Delivery orders, refund details may be requested from the customer for processing.
6. Order Cancellation
Orders may be cancelled before dispatch by contacting customer support.
Once an order has been dispatched or delivered, it cannot be cancelled. In such cases, the above refund/replacement rules will apply only if there is a valid product or fulfillment issue.
7. Non-Refundable Situations
Refunds or replacements will not be provided for:
- Change of mind after delivery
- Incorrect address or incomplete delivery information provided by the customer
- Product not stored as per instructions after delivery
- Taste preference or personal dissatisfaction without a verified quality issue
- Damage caused after delivery
- Complaints raised after 24 hours of delivery
8. Contact for Refund or Replacement
For any refund, replacement, or cancellation request, please contact:
Email: param@paramdairy.com
Toll-Free: 1800 111 15