At Param Dairy, we take utmost care to ensure that all products are delivered in good condition and within their valid expiry period.
Refunds will be provided only if the product is received damaged, spoiled, leaked, expired, or otherwise unfit for consumption at the time of delivery.
To request a refund, the customer must inform us within 24 hours of receiving the product. Customers may be required to provide:
- Order number or purchase details
- Clear photographs or videos showing the damaged, leaked, spoiled, or expired product
- Product packaging, batch number, manufacturing date, and expiry date
Refund requests submitted after 24 hours of delivery will not be accepted.
Once the complaint is verified and approved by our team, the refund will be processed through the original payment method or another mutually agreed method. Processing time may vary depending on the payment provider.
Refunds will not be provided in the following cases:
- Change of mind or personal preference
- Incorrect storage or handling after delivery
- Products that have been substantially used or consumed
- Complaints submitted more than 24 hours after delivery
- Products that expired after delivery due to delayed consumption or improper storage
- Minor variations in colour, texture, taste, or packaging that do not affect product quality or safety
For refund-related assistance, please contact us:
Phone: +91-11-25820071
Email: param@paramdairy.com