This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit or use the PARAM Dairy website, create an account, place an order, make a payment, contact customer support, submit a complaint or refund request, or otherwise interact with us.
This website is owned and operated by PARAM Dairy Limited.
PARAM Dairy Limited
Corporate Office:
11/5-B, Pusa Road,
New Delhi – 110005, India
Plant:
PARAM Nagar, G.T. Road,
Khurja, Bulandshahr,
Uttar Pradesh – 203131, India
Website: www.paramdairy.in
Phone: +91-11-25820071
Email: param@paramdairy.com
Where your consent is required for the processing of personal information, we will seek it through a clear affirmative action. You may withdraw such consent as described in this Privacy Policy.
Information We Collect
We collect only the personal information reasonably necessary to operate our website, process orders, deliver products, handle refund requests and provide customer support. Depending on how you use our website, we may collect your name, email address, telephone or mobile number, billing and delivery address, PIN code, delivery instructions and account login information where account registration is available.
We may also collect details relating to the products you order, including quantities, order value and order history, as well as your communication and marketing preferences. When you contact us, we may retain customer-support messages, feedback and complaints. For claims involving damaged, spoiled, leaked or expired products, we may collect photographs, videos and other information necessary to verify the issue and process an eligible refund. We may also collect any additional information that you voluntarily provide to us.
How We Use Your Information
We may use personal information to:
- Create and manage your customer account
- Process, confirm and fulfil orders
- Arrange delivery of products
- Send order, payment and delivery updates
- Verify payments and transaction status
- Process eligible refunds
- Handle customer complaints and support requests
- Review damaged, spoiled, leaked or expired product claims
- Detect and prevent fraud, misuse and unauthorised transactions
- Protect the security and functionality of our website
- Improve our products, services and customer experience
- Maintain transaction, accounting and business records
- Comply with tax, legal, regulatory and consumer-protection obligations
- Enforce our Terms of Service and protect our legal rights
- Send offers, product updates or promotional communications where you have provided consent or where otherwise permitted by applicable law
Promotional Communications
Where you have chosen to receive promotional communications, we may send you information relating to products, offers, discounts, launches and other PARAM Dairy updates.
You may opt out of promotional communications at any time by:
- Using the unsubscribe option included in the communication; or
- Contacting us at param@paramdairy.com
Opting out of promotional communication will not stop essential service communications relating to:
- Your order
- Payment confirmation
- Delivery
- Refunds
- Customer-support requests
- Account or website security
We will not use your personal information, photographs or videos in advertising without appropriate permission.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate effectively, understand website usage and improve customer experience.
Essential Cookies
Essential cookies may be used to:
- Operate the website
- Maintain your shopping cart
- Enable secure checkout
- Keep you signed into your account
- Prevent fraud and security threats
- Remember necessary session information
These cookies may be required for the website to function properly.
Preference Cookies
Preference cookies may remember your selected language, location or website settings.
Analytics Cookies
Where enabled, analytics cookies may help us understand how visitors interact with our website, which pages are visited and how website performance can be improved.
Advertising Cookies
Where enabled, advertising and conversion-measurement technologies may be used to measure campaign performance and show relevant advertisements.
Analytics or advertising services may be provided by third parties, including Google or other technology providers. These third parties may collect device, browser, cookie and website-interaction information in accordance with their own privacy policies.
Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.
You may control or delete cookies through your browser settings or through any cookie-preference tool provided on our website. Disabling essential cookies may affect shopping-cart, account or checkout functionality.
How We Share Information
We may share personal information only where reasonably necessary with trusted service providers, including:
- Payment gateways and payment processors
- Courier, delivery and logistics providers
- Website-hosting and cloud-service providers
- Information-technology and security providers
- Customer-support service providers
- Analytics providers, where enabled
- Advertising or marketing providers, where applicable and permitted
- Accountants, auditors, insurers and professional advisers
- Government authorities, courts, regulators or law-enforcement agencies where legally required
Such parties may access personal information only for the relevant service, contractual or legal purpose.
PARAM Dairy does not sell or rent customers’ personal contact information to third parties.
We may also disclose information where reasonably necessary to:
- Comply with applicable law or a lawful government request
- Prevent fraud, misuse or unlawful activity
- Protect the rights, safety and security of customers, employees or the public
- Enforce our agreements or legal rights
- Respond to legal proceedings
- Support a merger, restructuring, acquisition or transfer of business, subject to appropriate safeguards
Payment Security
Payments may be processed through authorised third-party payment-service providers.
The applicable payment provider may collect and process payment credentials under its own privacy policy and security practices.
PARAM Dairy may receive payment confirmation, transaction references and related order information, but customers should never share their card PIN, CVV, UPI PIN, OTP or internet-banking password with any PARAM Dairy employee, representative, delivery person or customer-support agent.
Our website, account pages and checkout process should be protected using HTTPS and a valid SSL certificate.
Data Security
We use reasonable administrative, organisational and technical safeguards to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Unauthorised disclosure
- Alteration
- Destruction
Depending on the nature of the information, safeguards may include:
- Access controls
- Secure servers
- Encryption
- Monitoring and security logs
- Data backups
- Restrictions on employee and service-provider access
- Contractual confidentiality and security obligations
However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.
Where required by applicable law, we will take reasonable steps to notify affected individuals and relevant authorities about a personal-data breach.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Process and complete orders
- Provide customer support
- Process refunds
- Resolve complaints and disputes
- Prevent fraud and misuse
- Maintain transaction and business records
- Meet tax, accounting, regulatory and legal requirements
- Establish, exercise or defend legal claims
When personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal and technical requirements.
Certain information may remain temporarily in secure backups or system logs until it is removed through our regular backup and retention processes.
Your Privacy Choices and Rights
Subject to applicable law, you may contact us to:
- Request information about the personal data we process about you
- Request access to your personal information
- Correct inaccurate information
- Complete incomplete information
- Update outdated information
- Request deletion of information that is no longer required
- Withdraw consent where processing is based on consent
- Opt out of promotional communications
- Raise a complaint regarding the processing of your personal information
- Request information about relevant categories of service providers with whom your information has been shared
- Nominate another individual to exercise applicable rights in the event of death or incapacity, where provided by law
To submit a privacy request, contact us at:
Email: param@paramdairy.com
Phone: +91-11-25820071
Please use the subject line “Privacy Request” in email communications.
We may request reasonable information to verify your identity before processing a request.
A deletion or access request may be limited where information is still required to:
- Complete an active order
- Process a refund or complaint
- Prevent fraud
- Maintain required transaction, accounting or tax records
- Comply with applicable law
- Establish, exercise or defend legal claims
Children’s Privacy
The PARAM Dairy website is intended for individuals who are legally capable of placing an order.
We do not knowingly collect personal information directly from children without the consent or involvement of a parent or lawful guardian where such consent is required.
If you believe that a child has provided personal information without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.
Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, social-media platforms or other services.
These third parties operate independently and may have their own privacy policies and terms.
PARAM Dairy is not responsible for the privacy practices, security or content of third-party websites. Customers should review the applicable third party’s privacy policy before providing personal information.
Processing by Service Providers in Other Locations
Some hosting, cloud, analytics, payment or technology service providers may process information from locations outside your state or country.
Where such processing takes place, we will take reasonable steps to ensure that personal information is handled in accordance with applicable law and appropriate contractual or security safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our website
- Business operations
- Products and services
- Service providers
- Security practices
- Data-processing activities
- Applicable legal or regulatory requirements
The updated Privacy Policy will be published on this page with a revised “Last Updated” date.
Where required, we may also provide notice through email, account notification or a website notice.